The first mobile operator dedicated
to crossborder workers and frequent travellers

Roaming –describes the possibility to call and be called from a foreign country. For people travelling frequently between different countries, roaming brings on additional costs representing an important part of the total of their invoice, since calls are overtaxed, but also because they also need to pay to receive calls and to consult their voicemail.

Transatel is a Pan-European company created in 2000 by Jacques Bonifay and Bertrand Salomon that has positioned itself with success on the MVNO market in Europe.

Transatel has 2 principal activities:

one activity for companies wishing to launch a mobile service under their own brand name (MVNE): Transatel Solutions

one activity of mobile services dedicated to cross-borders and frequent travellers (MVNO): Transatel Mobile

The MVNO activity of Transatel called “Transatel Mobile” was launched in January 2002 and offers mobile telephone subscription for people who often travel between France, Switzerland, Luxembourg, Belgium and the Netherlands. This service allows its subscribers to have reductions from 30% to 100% on roaming costs, as much on voice, texte messages as on DATA.
This offer could be launched, thanks to technology developed and patented by Transatel, as well as agreements concluded with mobile operators from France, Switzerland, Luxembourg, Belgium and the Netherlands.
Transatel Mobile is planning to soon extend its offer to Germany and the United Kingdom.

The Transatel Mobile offer is destined to frequent travellers and border residents, who use their mobile phone regularly in France, Switzerland, Luxembourg, Belgium and the Netherlands. Transatel Mobile proposes 2 ranges of multi-country offers:

• EasyBorder, the custom-made offer
• EasyPass, the all inclusive multi-country offer

Transatel Mobile thinks about individuals and companies … even the smallest.

Find out more about the advantages for companies

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The Transatel Mobile system makes it possible to call at a local rate in several countries thanks to a multi-country device. This consists of having a telephone number per country all programmed on one and the same SIM card.

So the Transatel mobile multi-country subscription has some unique advantages for you:

Save 30% to 70% on your outgoing calls made in roaming from France, Switzerland, Luxembourg, Belgium and the Netherlands

Receive your calls for free in the chosen countries

Consult your voicemail for free in the chosen countries

Keep your former phone numbers free of cost

And in addition:

The multi-country data option to access Mobile Internet at a local tariff in the chosen country

Discover Transatel Mobile's multi-country offers:

EasyBorder, the custom-made offer

EasyPass, the all inclusive multi-country offer

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It is the patented technology of Transatel Mobile that makes it possible to call at a local rate in each of the countries in which you have activated a line. You are of course constantly reachable on all your lines. This enables you to give your correspondents of each country a local number, which allows them to call you at the price of a national call.

Yes, you can use your Transatel Mobile line in more than 175 countries around the world at standard roaming tariffs.

Yes, your lines work with the GSM standard, and therefor allows you to send text messages, like with all the other operators.

Yes, you receive the text messages sent to your active line in real time. Text messages sent to other lines can be retrieved whenever you want by a very simple action (Service available for active clients from January 2006). To do this, simply go to the Transatel menu of your phone and select 'Synchro SMS'.

Yes, you have access to the WAP portals thanks to a GPRS connection offered by Transatel Mobile.

Yes, simply contact the Transatel Mobile customer service to ask for the parameters to access GPRS.

Unified messaging is a single point of access for all your incoming messages : voicemail, fax and even e-mails. All messages can be accessed from your mobile, but also from any other phone (fixed or mobile) or via the Internet.

The Unified Messaging Service allows you to manage your messages easily. If you have an Internet connection, you can through a simple interface forward your messages, emails and faxes.
If you happen to forget your phone, or your battery is down, you still have access your messages from any Internet access point.
If you are abroad (in a country outside of the Transatel Zone) and you wish to check your messages without paying roaming fees, also use the unified messaging service!

UMS is accessible from everywhere in the world.

Access to UMS from your mobile phone is free in the countries where you have activated a line. If you call from another country you will be charged at the standard roaming tariffs. It is always free if you access UMS via the Internet, no matter where you are.

Yes, Transatel Mobile deal with the transfer of your mobile phone number(s) to your new Transatel SIM card. You can keep your current French, Belgian, Luxemburg and Dutch mobile phone number(s) (either prepaid or postpaid). To do so, you need to return the compulsory information and documents with the signed contract to keep your number(s) (indicated in the contract). Only the Swiss numbers can not be transfered to a Transatel SIM card.

When subscribing, fill in the second page of your Transatel Mobile contract with the following information:

your Relevé d'Identité Opérateur (R.I.O.)

This is a 12 characters code composed of either numbers or letters which is given by your current mobile operator. To obtain your R.I.O., call the customer care of your current operator.

If you are a current prepaid customer, fill in the second page of your Transatel Mobile contract with the following information :

the mobile phone number you wish to keep

and your current SIM card number, indicated on your simcard.

If you subscribed to a postpaid plan (with invoice), fill in the second page of your Transatel Mobile contract with the following information :

the mobile phone number you wish to keep

your current SIM card number, indicated on your simcard

and return the contract with a copy of the first page of your last invoice, with your necessary contact details written on it.

If you are a current prepaid customer, fill in the second page of your Transatel Mobile contract and send it back with:

portability form which is provided by Transatel Mobile, completed and signed with the number of your SIM card (indicated on your simcard).

If you subscribed to a postpaid service (with invoice), fill in the second page of your Transatel contract with the following information:

portability form which is provided by Transatel Mobile, completed and signed with the number of your SIM card (indicated on your simcard)

and return the contract with a copy of the first page of your last invoice, with your necessary contact details written on it.

If you are a current prepaid customer, fill in the second page of your Transatel Mobile contract and send it back with:

the mobile phone number you wish to keep

and your current SIM card number, indicated on your simcard

the name of your operator (and of the network used)

If you subscribed to a postpaid plan (with invoice), fill in the second page of your Transatel Mobile contract with the following information:

the mobile phone number you wish to keep

your current SIM card number, indicated on your simcard

and return the contract with a copy of the first page of your last invoice, with your necessary contact details written on it
the name of your operator (and of the network used).